Shipping Policy – JEMAFLEX

‌Effective Date: October 29, 2026‌

This Shipping Policy is formulated and implemented by ‌JEMAFLEX DE MÉXICO, S.A. DE C.V.‌, the operator of the e-commerce platform www.jemaflexdecor.com. Our brand is dedicated to helping customers discover delicate home decor pieces that fit your daily vibe and make every ordinary day at home feel gently special and full of small joy. This policy lays out clear, transparent terms covering all shipping-related arrangements for orders placed on our website, to help you fully understand the delivery processes, service scope, fee standards, and corresponding rights guarantees before and after you complete your purchase.

For any inquiries, follow-ups, or special arrangement requests related to shipping, you can reach out to our dedicated logistics support team through our official contact channels at any time:

Mailing Address: José María Morelos 490, Parque Industrial Naucalpan, C.P. 53370, Naucalpan de Juárez, Estado de México, México
Contact Email: vortex@jemaflexdecor.com
Phone Number: +52 55 1763 3803

1. Order Processing Timeline

Once your payment for a placed order is confirmed successfully, our warehouse team will start processing your package within 1 to 3 business days, excluding weekends and official public holidays in Mexico. During the processing period, our staff will conduct a double quality check for every selected home decor piece, carefully wrap the items with shockproof and scratch-resistant protective materials suitable for different product characteristics, and ensure all relevant order documents, product care instructions, and small complimentary decor accessories are enclosed in the package.

You will receive an automated order confirmation email immediately after your payment clears, and a separate shipping notification with the corresponding courier tracking number once your package leaves our facility. Orders placed after 3:00 PM local Mexico time on business days will be processed on the next following business day. We reserve the right to extend the processing time by up to 2 additional business days during peak shopping seasons such as holiday promotion periods, and we will send you a notification email to inform you of the adjustment promptly if this situation occurs.

2. Shipping Service Coverage & Delivery Timeframes

We provide tiered shipping services tailored for different customer locations:

2.1 Domestic Shipping Across Mexico

For all delivery addresses located within the territory of Mexico, we partner with multiple trusted local courier providers to deliver your orders.

Standard Shipping: Applicable for all regular home decor parcels, with an estimated delivery window of 3 to 7 business days after the package is dispatched from our Naucalpan warehouse. This shipping option is offered at a low flat rate, and is completely free for all orders with a total value of 1,200 MXN or above after applying all valid discounts.
Express Shipping: For customers who need their decor pieces delivered at a faster speed, we offer an expedited express service that guarantees delivery within 1 to 3 business days after dispatch. A separate express service surcharge is calculated and displayed clearly on your checkout page based on your delivery location and the total weight of your parcel.

2.2 International Shipping

We currently support international shipping services to the United States, Canada, and most countries in the Latin American region. The estimated international delivery time ranges from 7 to 15 business days after dispatch, depending on the destination country’s customs clearance efficiency and local last-mile delivery arrangements. All international shipping fees are calculated based on the actual weight and dimensional weight of your parcel, and all applicable import duties, value-added taxes, and customs processing fees required by the destination country are to be borne by the customer, which will be separately notified before you confirm your order.

3. Shipping Address Modification & Delivery Rules

Before your order is marked as “dispatched” in our system, you are allowed to submit a one-time free modification request for your delivery address by contacting our customer support team, to correct typos, update contact phone numbers, or adjust the full shipping location. Once the package has been handed over to the courier partner for transit, address modification requests cannot be guaranteed successfully processed, and we do not take responsibility for failed delivery caused by the customer providing an inaccurate, incomplete, or outdated shipping address at checkout.

When the courier attempts to deliver your package, we recommend that you or an authorized recipient inspect the outer package surface for obvious signs of severe damage or breakage before signing for the parcel. If you find the outer package is damaged, you have the right to refuse to sign for the delivery and contact our support team immediately, and we will arrange for a new replacement package to be sent to you as quickly as possible at no extra cost. In case no one is available to receive the package during the courier’s first delivery attempt, the courier will leave a delivery notice and hold the parcel at the nearest local pickup point for 5 natural days. If you do not claim your parcel within the holding period, the package will be returned to our warehouse, and you will need to bear the generated return shipping fee and re-delivery fee if you wish to request a second dispatch.

4. Shipment Issues Handling

If your tracking number shows that your package has been lost by the courier during transit, or marked as “delivered” but you never receive the parcel, you may contact our support team within 15 calendar days after the estimated delivery date to submit a lost package claim. Our team will coordinate with the courier provider to launch an official investigation, and once the loss is confirmed, we will offer you two optional solutions: resend the exact same ordered products to you free of charge, or issue a full refund to your original payment account.

We are not liable for delivery delays caused by force majeure events, including extreme severe weather conditions, natural disasters, local transportation policy adjustments, unexpected courier service suspension, or other situations beyond our reasonable control. Once such a situation occurs, our team will send you real-time updates on the latest status of your shipment, and work with you to find the most flexible arrangement to minimize the impact on your planned home decor arrangement timeline.

This policy is effective starting October 29, 2026, and applies to all orders submitted on www.jemaflexdecor.com from this effective date. If you have any questions about the clauses above, do not hesitate to reach out to our support team for detailed explanations at any time.